Products

OpenIQ Work Force Optimisation provides customers with a comprehensive fully, integrated suite of Work Force Optimisation software products that have been designed from the ground up in consultation with customers, technology partners and subject matter experts. As a result, OpenIQ products are intuitive, simple to deploy and provide a rich feature set.

UR-Call-Recording

Unified Recording – Call Recording

Secure and reliable with powerful search function.

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Desktop Agent

Seamless screen capture, indexing and workflow from your desktop

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Mentor – Quality Assurance

Intuitive design, fast to deploy and feature rich .

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Customer Experience

Provides customer satisfaction metrics via email, SMS and IVR.

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Work Force Management (WFM)

Makes a normally complex process easy, quick deployment, highly configurable.

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OpenIQ Contact Centre Full Suite

Seamless product and business process integration

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