As we’ve developed the OpenIQ Work Force Optimisation suite, we have consulted widely with our clients and across the call centre industry. A recurring theme in the feedback we have received has been that most software requires the call centre to adjust their business processes to fit with the software.
Our innovative solutions employ cloud based technology for rapid deployment anywhere in the world, and remove the need for specialised hardware. With a highly configurable, intuitive interface that addresses real-world usability requirements, OpenIQ Work Force Optimisation provides an improved experience for your call centre operators as you manage your customer relationships from beginning to end.
With OpenIQ Work Force Optimisation, you can expect improved productivity, better ease of use and greatly reduced training time. No matter what the scale of your call centre, Unified Recording’s suite can fit your needs. Our cloud based technology is completely scalable, and is enterprise ready.
Our methodology, products and services are premised on the fundamentals of applying Knowledge, Innovation and Best Practice to everything we do.
We work with clients across a wide range of industries, including Insurance, Banking, Education and Government
OpenIQ Contact Centre is part of the OpenIQ group of companies. OpenIQ is built on the principles of delivering best practice Information and Communication Technologies (ICT) to our clients. Uniquely, our services focus on clients’ business requirements and how ICT can be used as a tool to fulfill their business needs.
Innovation, expertise, sound project planning, and outstanding customer service mean OpenIQ consistently deliver on time, on budget, quality IT products and services. For you and your business, Open IQ means peace of mind and excellent IT solutions delivered at exceptional value. We are an Australian group of businesses but our business has global reach with clients in APAC, EMEA and the Americas.