OpenIQ – Workforce Optimisation

Core Products

Telephony

Full cloud based PBX. Minimum setup, works on any device.

Workforce Optimisation

Record you interactions, measure customer satisfaction, improve quality

Contact Centre

Inbound and Outbound campaign management and auto dialler

Applications

Full featured set of telephony applications such as call back

Book A Demo

Products

The Matrix below provides key highlights for each of our core product offerings.
We look forward to providing you a full demo of these products and discussing your needs.

Telephony

Full cloud based PBX. Minimum setup, works on any device

Auto Attendant

Answer and direct incoming calls .Supports pre-recorded or custom announcements

Contact Centre

Contact center with announcements, waiting positions and estimated waiting time

Work from Anywhere

Full web based client allowing employees to easily work from office and/or anywhere

Teams

Integrate teams with the PBX, to provide a rich Collaborative experience

Workforce Optimisation

Record your interactions, measure customer satisfaction,
improve quality

Call Recording

Secure compliance-based call recording

AI Analytics

Fully automated Call Transcription, Quality Assurance and sentiment

Quality Assurance

Next Generation, easy to use, full featured. Improve the quality of you agents

Customer Experience

Get customer feedback via IVR, WEB and SMS

Benefits

Unified Recording, is an essential tool for any business, allowing you to easily record and find any call. We ensure security by encrypting calls and playing them back through a secure web interface.

Easy to use, powerful Quality Assurance allows for performance management and coaching. Improving customer satisfaction and reducing staff churn.

Easy to setup and yet powerful Customer Experience allows you to quickly receive feedback from your customers. When combined with Quality Assurance this provide a full 360 view of your clients.

OpenIQ analytics provides you with powerful tools including transcription, conversational analytics and word sentiment analytics.

OpenIQ AI automatically analyses you calls for compliance and coaching, dramatically reducing the costs associated compliance and quality assurance and providing a real ROI.

OpenIQ Contact Centre, software turns any mobile phone, laptop, tablet or PC into a contact centre VoIP client agents can use from anywhere, anytime.

OpenIQ Hosted platform integrates with the leading telephony solutions, whilst giving you the flexibility to upgrade to our cloud-based hosted PBX and contact centre at any time.

Call Centre software in the Cloud

Our innovative solutions employ cloud-based technology for rapid deployment anywhere in the world and remove the need for specialised hardware. With a highly configurable, intuitive interface that addresses real-world usability requirements, OpenIQ Workforce Optimisation and Contact Centre provide an improved experience for your call centre operators as you manage your customer relationships from beginning to end.

OpenIQ is built on the principles of delivering best practice Information and Communication Technologies (ICT) to our clients. Uniquely, our services focus on clients™ business requirements and how ICT can be used as a tool to fulfil their business needs.

Innovation, expertise, sound project planning, and outstanding customer service mean OpenIQ consistently deliver on time, on budget, quality IT products and services. For you and your business, Open IQ means peace of mind and excellent IT solutions delivered at an exceptional value. We are an Australian business, but our business has a global reach with clients in APAC, EMEA and the Americas.